Rules & Policies

1. Terms & Conditions

By opening an account you enter an agreement with the operator, Ivibet, licensed and operated under the laws of Curaçao. Registering, depositing or placing a bet confirms that you have read, understood and accepted these terms, the bonus terms and the privacy policy in force at that time.

Your account

• One account per person. Accounts are personal and non-transferable. Duplicate or shared accounts may be closed and balances withheld pending review.
• Accurate details. You must register with your own true name, date of birth, address and contact details, exactly as they appear on the government ID you will later verify with. A mismatch is the single most common cause of a delayed withdrawal.
• Account currency is set at registration and cannot be changed afterwards. Canadian players should choose the Canadian dollar (CAD) unless they have a specific reason not to.
• Security. Keep your password and login confidential. You are responsible for all activity under your account. Notify support immediately if you suspect unauthorised access.

Fair play

Bets are accepted subject to the rules of the relevant market and the odds displayed at the moment of confirmation. The operator may void bets placed on obvious pricing errors, on events already decided, or where collusion, cheating, bot use or manipulation is detected. Where a market is settled incorrectly, the operator may re-settle it to the correct outcome.

The operator may amend these terms, adjust or withdraw markets and promotions, and suspend or close an account in line with its published policies and applicable law. Material changes are communicated through the site or by email. Continued use after a change constitutes acceptance.

2. Eligibility & Legal Status in Canada

Online gambling in Canada is regulated province by province rather than nationally. The Criminal Code of Canada permits each province and territory to conduct and manage gaming within its own borders, and the 2021 amendment (Bill C-218) legalised single-event sports betting. In practice that means the legal, domestically regulated options are the provincial platforms and Ontario's open market.

• Ontario — a regulated open market overseen by iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO).
• Provincial platforms — PlayNow (British Columbia Lottery Corporation, and Manitoba), Loto-Québec, PlayAlberta (AGLC), Atlantic Lottery in the eastern provinces, and provincial corporations elsewhere.

Ivibet is an international operator licensed in Curaçao. It sits outside the Canadian provincial framework. Using an offshore site from Canada is not prohibited for the individual player in most of the country, but your regulator is Curaçao rather than a Canadian body, and that is the practical difference if a dispute arises. Keep your own records and read the bonus terms before you accept them.

Minimum age

You must be of legal gambling age in your province or territory: 19 or older across most of Canada, and 18 in Alberta, Manitoba and Quebec. The operator carries out age verification and may request proof at any time. Providing false age information is a serious breach and can result in closure of the account and forfeiture of winnings. Gambling by minors is strictly prohibited.

Access may be restricted or unavailable in certain territories, and promotional eligibility is not uniform everywhere. Confirm your position before depositing rather than assuming an advertised offer is available to your account.

3. Privacy Policy

The operator collects and processes personal information to open and maintain your account, process transactions, meet legal and regulatory obligations, prevent fraud and money laundering, and — where you have consented — send marketing. Canadian privacy law shapes how that information must be handled.

• PIPEDA — the federal Personal Information Protection and Electronic Documents Act governs the collection, use and disclosure of personal information in the course of commercial activity, on principles of consent, purpose limitation, accuracy, safeguards and accountability.
• Quebec Law 25 (formerly Bill 64) — enhanced privacy rights for Quebec residents, including transparency, the right to de-indexing and stricter consent for certain processing.
• Provincial privacy laws — British Columbia's PIPA and Alberta's PIPA apply to organisations operating in those provinces.
• CASL — Canada's Anti-Spam Legislation requires your express consent before commercial electronic messages are sent, and an easy way to unsubscribe in every message.

Your rights

You may request access to the personal information held about you, ask for corrections, withdraw consent to marketing, and — subject to legal retention obligations — request deletion. Data is retained only as long as necessary for the purposes collected or as required by law (for example, transaction records kept for anti-money-laundering compliance). Requests are handled through customer support or the operator's designated privacy contact.

Personal information is protected with 128-bit SSL encryption in transit and access controls at rest. Because the operator is based outside Canada, your data may be processed in other jurisdictions; where that happens, comparable safeguards are applied.

4. Cookie Policy

The site uses cookies and similar technologies to keep you logged in, remember your preferences (such as odds format and account currency), measure how the site is used, and — with consent — support marketing. Essential cookies are required for the site to function; analytics and marketing cookies are used only where you allow them.

• Strictly necessary — login sessions, security, betslip state. These cannot be switched off.
• Preference — remember your settings and region.
• Analytics — anonymous or aggregated usage measurement.
• Marketing — used to tailor promotions, only with your consent under CASL and applicable privacy law.

You can manage or delete cookies through your browser settings and adjust consent where a preference control is offered. Blocking essential cookies will prevent parts of the site — including login and the betslip — from working.

5. AML & KYC Policy

The operator maintains anti-money-laundering (AML) and know-your-customer (KYC) controls consistent with international standards. Canada's framework in this area is the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), administered by FINTRAC (the Financial Transactions and Reports Analysis Centre of Canada); it informs the expectations Canadian players will recognise.

• Identity verification. Before a withdrawal is released, and at other times where required, you will be asked for photo government ID, proof of address (such as a utility bill or bank statement) and sometimes proof of the payment method used.
• Source of funds. For larger transactions or unusual patterns, the operator may request evidence of the source of your funds.
• Monitoring. Transactions are monitored for signs of money laundering, fraud or bonus abuse. Suspicious activity may be reported to the relevant authorities and the account frozen pending review.
• Deposit and withdrawal matching. Funds are generally returned to the same method used to deposit, to reduce the risk of third-party money movement.

Having your documents ready before your first withdrawal turns verification into a formality. Providing forged or misleading documents is a criminal matter and results in account closure.

6. Payments & Withdrawals

Deposits cover the usual range for Canadian accounts — Interac, cards, e-wallets, bank transfer, prepaid vouchers and a broad crypto selection. Interac remains the most straightforward route for most players here, and cards and e-wallets are typically instant. The account currency you set at registration determines which methods appear.

• Processing times. Crypto and e-wallet withdrawals are fastest, often same-day once verification clears. Card withdrawals run noticeably slower and can exceed the stated window, largely because of cross-border processing.
• First withdrawal. Your first cash-out takes longer because identity verification happens then. Complete KYC early to avoid delay.
• Minimum and maximum limits apply per method and are shown in the cashier. Very large wins may be paid in instalments in line with the operator's payout policy.
• Currency. Balances and promotions display in Canadian dollars for CAD accounts; conversions on crypto or foreign methods may attract a spread set by the payment provider rather than the operator.

Bonus funds cannot be withdrawn until the associated wagering requirement has been met. See the bonus terms below.

7. Bonus Terms

Every bonus carries conditions, and reading them once, properly, before you opt in saves a frustrating conversation later. The following terms apply across the promotional set.

• Opt in first. Most offers require you to opt in before you deposit. Support cannot apply an offer to a deposit that has already cleared.
• Wagering requirement. Bonus funds must be wagered a set number of times before winnings become withdrawable — 10x on VIP rewards, with a further 5x on funds converted from Compoints. A 10x requirement means total bets must reach ten times the bonus amount, not that you must win ten times it.
• Game weighting and exclusions. Slots contribute fully toward wagering; table games and live dealer games do not count. This is the single most consequential bonus term on the site, and it matters most if blackjack or live roulette is your game.
• Bet caps and time limits. Offers may cap the bet level while a bonus is active (for example CAD 2 on the Unlimited Bonus) and set a window to use free spins or free bets — free bets typically expire after five days, and free bet stakes are not returned with winnings.
• Eligibility. One welcome package per person/household/IP/device. Bonus abuse, including opening multiple accounts to claim offers, results in forfeiture.

Full, offer-specific terms are published alongside each promotion on the Bonuses page and in the operator's official terms.

8. Responsible Gambling

Gambling is entertainment and entertainment costs money. It is not a reliable way to make money, and chasing a loss is the shortest route from a disappointing evening to a real problem. The operator provides tools to keep play under control, and they all work on mobile and desktop.

• Deposit, loss and wager limits — set daily, weekly or monthly caps in your account settings. Set them on the day you sign up, not the day you wish you had.
• Session reminders and time-outs — take a short cooling-off break of hours or days.
• Self-exclusion — exclude yourself for a longer fixed period or indefinitely.
• Reality checks — periodic prompts showing time and money spent.

Where to get help in Canada

Free, confidential help is available across Canada, in English and French, with no obligation to anyone:

• ConnexOntario — 1-866-531-2600, 24/7 (Ontario).
• BC Problem Gambling Help Line — 1-888-795-6111, and the GameSense program (British Columbia).
• AGLC support services and the 24/7 helpline (Alberta).
• Loto-Québec responsible gambling resources and the provincial help line (Quebec).
• Manitoba, Saskatchewan, Atlantic and other provincial problem-gambling programmes.
• Gamblers Anonymous — peer support groups nationwide.

You must be of legal age in your province (19+, or 18 in Alberta, Manitoba and Quebec) to hold an account. If your gambling — or someone else's — has stopped doing any good, reach out to one of the services above.

9. Complaints, Disputes & Licensing

If something goes wrong, raise it first with customer support through live chat, keeping a record of dates, amounts and screenshots. Most issues — a delayed withdrawal, a bonus not credited, a market settled unexpectedly — are resolved there.

Ivibet operates under a Curaçao licence. Curaçao is a genuine regulatory framework with real conditions, certified random number generators and encryption, but it is lighter-touch than a European regulator or a Canadian provincial body: dispute escalation is less structured and the external avenues are narrower. Where support cannot resolve a matter, the complaint is escalated to the operator's licensor under the terms of that licence.

Because your regulator is not Canadian, the practical protections are your own: keep your own transaction records, verify your account early, read the terms before you accept a bonus, and set your limits at the start rather than the end. Treat that as a reason to keep records, not a reason to stay away.